Ms M

Ms M married her New Zealand husband in India in November 2019; however, her partner returned to New Zealand shortly afterwards because of work commitments.

The New Zealand border closed in March 2020 and so they could not reunite in New Zealand. Because they had never lived together in a relationship, Ms M did not meet INZ’s definition of a “partner”.

Visa Matters recommended an action plan to Ms M’s partner so that the couple could meet INZ’s requirements. Ms M subsequently lodged a request and was invited to apply for a Critical Purpose Visitor Visa; her visa was approved in August 2021.


Mr JS was convicted of possessing cannabis for supply, which meant that he did not meet character requirements for any visa. As a result, his Partnership Category resident visa application was declined.

Visa Matters Ltd acted for Mr JS in appealing INZ’s decline decision to the Immigration and Protection Tribunal.

The tribunal agreed with our submissions that INZ had incorrectly assessed a character waiver for Mr JS and returned the application to INZ for reassessment.

You can read the full decision on the IPT website: Click here

Mr W

Mr W’s resident visa was also declined by INZ on character grounds. He had committed three serious offences while under the influence of alcohol, and his application did not meet character requirements to be approved residence.

INZ’s decline letter informed Mr W that he had the right of appeal to the Immigration and Protection Tribunal, but Visa Matters identified that INZ’s advice was incorrect – because of the serious nature of one of Mr W’s convictions, he did not have the right of appeal to the IPT.

Instead, Visa Matters Ltd acted for Mr W in requesting the Associate Minister of Immigration to approve a special direction to Mr W to waive character requirements, on the grounds that Mr W had not consumed alcohol for several years and was therefore unlikely to reoffend.

We worked closely with Mr W to advise him on the kind of evidence that he could provide to INZ to prove a low risk of reoffending.

The Minister’s representative accepted this evidence and approved a special direction for Mr W, waiving character requirements for any future visa applications he makes.

Ms A

Ms A held an Essential Skills work visa which required her to work for a specific employer in a specific location.

She finished working for that employer, but continued to hold her Essential Skills work visa, which meant that she breached her visa conditions for several months.

After taking Ms A on as a client, we obtained her permission to disclose to INZ that she was no longer working for her previous employer, and to inform INZ that she would shortly lodge a further Essential Skills application.

We also worked closely with Ms A and her employer to prove to INZ that her new employer had made genuine attempts to recruit New Zealanders before she was offered her new role. INZ approved Ms A’s new application based only on the evidence submitted with her application – ‘no questions asked’.

Mr X

Mr X worked in breach of his visa conditions for nearly one year, and received a PPI letter from INZ about this. We advised Mr X to stop working in breach of his visa conditions.

We then made submissions to INZ to prove that he was a bona fide applicant who had not deliberately breached his visa conditions.

INZ accepted our submissions and approved Mr X a further Essential Skills work visa. He was very relieved, because his employer was about to terminate his employment within 24 hours.